FAQs

What is your consignment rate?

We take 20% of the final sale price. We don't consign anything under $500 unless it's a job lot that exceeds $500. We work out the seller price with you with an eye on market value. No lock-in contract, you can end the consignment at anytime, just contact us and if it hasn't already sold we'll take it down from the website and off the shop floor. We cover all transaction fees.

Is my consignment instrument safe?

All instruments in the shop are fully insured, including those on consignment.

Can I get cash for my instrument, rather than putting it on consignment?

Maybe, never say never, come and talk to us at the shop or drop us a line.

Do you have a warranty?

Whilst we check over all our secondhand instruments before we sell them, we can't give a warranty. However we have a 3 day grace period on all secondhand instruments meaning you can return the instrument for any reason as long as its in the same condition as it left the shop. Manufacturers warranties apply to all new items bought in the shop.

Shipping?

We ship worldwide, this is usually calculated at checkout through the online store. Or you can send us an email (info@southsidessounds.com.au) and we can also give you a quote for any remote locations or unusual circumstances.

Domestic Shipping?

Most orders are dispatched via courier within 2 business days. Once collected from our store we will send you an email so that you can track the order as it travels to you.

We insure all shipped goods.

Please do not use PO boxes as the couriers can only deliver to a physical address.

International Shipping?

For international shipping, if your location does not appear at checkout send us an email with your location / postcode or zipcode and we will organise a shipping quote for you to consider.